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TERMS & CONDITIONS

Who we are:

1.1 Who are we: The following terms and conditions apply to all students accepted to study at FitLearn Ltd (“FitLearn”/”us”/”we”/”our”) ,Registered Office: 20-22 Wenlock Road, London, N1 7GU, Company Number: 10632304.

1.2 By applying to study for a FitLearn course or paying a deposit against FitLearn course fees you confirm acceptance of these terms and conditions as legally binding on you until successful completion by you of the course (unless terminated or cancelled earlier in accordance with these terms and conditions).

About the terms:

2.1 Payment in full or a deposit towards course fees are an offer from you to apply for a course. We reserve the right to accept or decline this offer.

2.2 FitLearn has the right to amend the terms.  When you apply or enrol for a course you will be subject to the terms and policies at that current time. If the for any reason that the terms or policiers are updated, you will become subject to the new terms and policies.

2.3 If you do not provide us with the requisite information, or you provide us with incomplete, incorrect or inaccurate information or instructions, we may make an additional administration charge to cover any extra work that is required or choose to cancel this contract.

Application, Deposits and Payments:

3.1 Applications are accepted with full payment or with a deposit equal to one monthly payment of the courses fees divided over 6 months. It is at our discretion whether we accept your application.

3.2 All deposits are non-refundable. If you choose to make an application on to a monthly payment scheme you agree to make your monthly payment on the same day each month. If your payment is late we reserve the right to suspend access to your course. If the payment remains late for 14 days we will remove your account.

3.5 Your certificates will only be requested once you have paid in full for your course. If you are on a monthly payment scheme you will either have to wait until your last payment has been received by FitLearn or alternatively pay the balance of your account in full.

3.6 If your course requires a particular qualification as a prerequisite, you must provide proof of that qualification before your enrolment will be accepted.

3.7 All of our course certificates are delivered to a mainland UK address free of charge. If you require a certificate to be sent to an address outside of mainland UK please call a member of our Student Support Team on 020 38842423 to check the additional delivery charge.

3.8 When making an application please print your name clearly. The name you provide is as it will appear on your certificate. A fee of £49 will be charged for a certificate re-print for amendments or lost certificates.

Missed Payments:

4.1 If you have chosen to pay by monthly instalments and those instalments are late or have not been made on time, we reserve the right to suspend access to any courses. We also reserve the right to withhold examination results and certificates. If payments remain outstanding after 14 days, we reserve the right to treat the course as cancelled. No refund of any course fees will be paid.

Cancellation By You:

5.1 For the purpose of the Consumer Contract Regulations all of our courses are delivered as digital content.

5.2 We must not supply you access to digital content within 14 days unless you give your express consent to waiver your right to a full refund. Signing these terms and conditions is you giving your expresses consent to waiver your rights to a 14 day cancellation period.

5.3 To cancel your course you must send a signed, written notice via recorded delivery to FitLearn, 17 Langley Street, Langley, Norfolk, NR14 6AD.

5.4 If you change your mind and decide to cancel a course within the 14 day cooling off period, we reserve the right to make an administration charge of £50.

Cancellation By Us:

6.1 If circumstances arise that are beyond our control, we reserve the right to change course content, change course prices and change or cancel course dates.

6.2 If we have to cancel or change course dates, we will offer you a full refund or an alternative course date.

6.3 We will not be held liable for any costs/losses should we have to change or cancel a course date.

6.4 We reserve the right to remove from any course, students that fail to comply with our standard practices and/or procedures. We reserve the right to refuse enrolments to any course if we believe that it will not be in our best interests or other students.

Intellectual Property:

7.1 "FitLearn" is a trademark and we do not authorise the use of this mark unless we give you our written consent.

7.2 All course material are supplied on licence solely for the purpose of studying your course. You are not allow to copy or reproduce any of the material. If a student or any other third party related to a student is suspected of any such breach, we will immediately remove them from any courses that they may be enrolled upon.

Course Licence & Access Termination:

8.1 Access to our online courses is granted to you as a license. You acknowledge that this licence will terminate on completion of your course, cancellation or after 24 months. Which ever is earlier.

8.2 A course extension is available in extenuating circumstances and is strictly at our discretion. An administration fee may be applicable to cover any additional costs we incur.

8.3 To extend your licence please email study@fitlearn.co.uk.

Data Protection:

9.1 Any data we collect from you will be used to deliver your course or to let you know about other services which we provide, unless you inform us that you do not want to receive this information.

9.2 If you have enrolled on to a course which is included in our Guaranteed Interview Scheme you understand and agree that we may pass your details to one or more of our employment partners to allow them to contact you to arrange an interview.

9.3 We will not share your data with any other person or organisation unless you have given us your consent to do so or we are obliged to do so by law following a valid, legally compliant request from any law or government agency.

Practical Assessments:

10.1 Our assessment locations and dates can change at any time and therefore we can not guarantee a space or a location.

10.2 Our assessments are in high demand and we make every effort to ensure that students are ready for the assessment and that places are not booked for the student then not turn up. It is for this reason that once you have booked an assessment date and location you can cancel at anytime but If you do cancel we will charge you £100 to rebook an assessment.

10.3 Before attending an assessment it is very important that you have completed all of the prior reading material and completed the portfolios required. If these have not been completed we will not be able to proceed with your assessment and we will charge you £100 to rebook an assessment.

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